Article of Jan 13, 2023

Note on the current allocation phase

Most municipalities are currently allocating childcare places for the coming kindergarten year. As the childcare requests are processed directly by the childcare providers or the municipalities, the processing may take varying amounts of time. Please be patient. In urgent cases, we recommend that you contact the childcare provider or the youth welfare office directly.

Once a care provider has processed your request, you will receive an email or letter. You will then either receive a time-limited place reservation, which you must confirm either via the link in the email, by telephone, by reply to the letter or in your personal account*, or a rejection with an appropriate reason (e.g. no free capacities).

You can find more general information on the allocation of places here.

Article of Jan 6, 2023

Status of care requests

You can track the status of your care requests in your portal account under the menu item Care.

Possible statuses:

  • transferred = The care request has been successfully transferred to the care provider and will be checked and put on the waiting list.
  • active = The care request has been transferred to the waiting list of the care provider.
  • rejected = The care request was rejected by the care provider due to lack of capacity.
  • deactivated = The care request was not accepted by the provider.
  • contract = A contract was created from the care request.
  • blocked = The care request is blocked due to a place offer or care contract of another care provider.
  • canceled= You or the care provider canceled the care request because there is no longer a need. The request will therefore no longer be considered.

Article of Dec 30, 2022

What do priorities mean?

What does the "Priority" field in the childcare request mean?
If you request childcare places from several childcare providers in parallel, you can specify priorities. Specifying priority "1" means that this care provider is your favorite.

Important to know:
1. each municipality decides individually whether priorities must or can be assigned and whether these have a direct impact on the award process.
2. each municipality decides individually whether priorities can be changed again subsequently.

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